Updated on February 26, 2026

Journey maps advanced customizations

Advanced lane controls help you structure and adjust journey maps as they grow. You can organize detailed steps using sub-lanes and refine your layout by inserting lanes exactly where needed.

Sub-lanes

Sub-lanes allow you to create a lane within a parent lane. This helps you organize supporting details without cluttering the main journey view.

How it works

  1. Go to your journey map and locate the parent lane where you want to add a sublane.

  2. Click the three-dot (⋮) menu on that lane.

View of three-dot (⋮) menu on the lane
View of three-dot (⋮) menu on the lane
  1. A dropdown menu will appear.

  2. Select “Add Sublane” from the list.

Add sub-lane button
Add sub-lane button
  1. The sublane will be created directly under the selected parent lane.

You can add a sub-lane inside an existing lane to break down complex stages into smaller sections. Sub-lanes create a clear hierarchy, making it easier to understand detailed journeys at a glance while keeping related information grouped together.

Sublane view in the journey map
Sublane view in the journey map

Flexible placement of lanes and steps

You can insert new lanes above/below or steps before/after any existing lane or step to adjust your structure without rebuilding the map.

Insert steps and lanes button
Insert steps and lanes button

How it works

Select the position where you want to add a lane or step, then choose to insert it before/after the selected step or above/below the selected lane. The new lane or step is placed automatically in the correct order, allowing you to reshape your layout while keeping everything structured and aligned.

Integration with other UserBit tools

Journey maps can be integrated with other UserBit tools to add context and connect your work across the workspace. You can link personas and research repository insights directly to your journey map to better understand who the journey is for and what research supports each step.

These integrations help you keep user context, evidence, and journey structure connected in one place.

To learn how to add and manage personas and insights, see the Integration section.